Support playbook / Refunds
Approved Edited by Sanne · 2 hours ago
We refund any plan within 30 days, no questions asked. After that, refunds are prorated to the month.
Steps
- Find the customer in the CRM and check their plan
- Issue the refund from Billing, with a short reason
- Reply with the Refund template
Good to know
- Usage that already went out, like sent emails, isn’t refunded.
- Anything above €500 goes past Sanne first.